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We Respond to Every Message
Whether you're launching your first campaign or scaling an agency across dozens of clients — we want to hear from you. Support, billing, partnerships, or just a question about how it all works.
We know getting stuck is frustrating — especially when you're mid-campaign. hyxe.ai does not use AI chatbots to handle support tickets. Every enquiry is reviewed by a real person on our team.
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Get Started — No Credit Card RequiredBefore You Send — Check These First
These three questions cover most of what we hear — they may save you some time.
Do I need a credit card to get started?
No. No credit card is required to start. You get full access to the Brands module, AI Influencer generation, Products catalogue, and the Ad Posts campaign builder. You only enter payment details when you choose to upgrade.
How do I cancel my subscription?
You can cancel at any time from your account settings page. Cancellation takes effect at the end of your current billing period. You will not be charged for the next period. No phone call required. No cancellation fee.
Can I change my plan mid-subscription?
Yes. You can upgrade or downgrade your plan at any time. Upgrades take effect immediately and are prorated. Downgrades take effect at the start of the next billing period.
Questions about what's included in each plan?
View Pricing →What Happens After You Send a Message
Confirmation Email
You will receive an automatic confirmation email immediately after submitting the contact form. This confirms we have received your message.
Ticket Assignment
Your message is reviewed and assigned to the right team member within the first hour during business hours (9am–6pm GMT, Monday–Friday).
Personal Reply
A real person on the hyxe.ai team responds directly. We do not use templated auto-replies for substantive questions.
Follow-Up
If your question requires more information, we will follow up in the same email thread until your issue is fully resolved.
Contact Page FAQs
How do I contact hyxe.ai support?
Send an email to support@hyxe.ai or use the contact form on this page. All plans receive a personal reply — response times range from 4 hours (Agency plan) to 48 hours (Starter plan).
How quickly will you respond to my message?
Response times depend on your plan. Starter: within 24 hours. Growth: within 12 hours. Agency: within 4 hours via email and priority queue. All responses come from a real person on the hyxe.ai team.
Does hyxe.ai have a phone support line?
hyxe.ai currently offers email-based support only. Every message is handled by a real team member. Phone and live chat support are on the product roadmap for future release.
What should I include in my support message?
Include your account email, a description of the issue or question, and — if relevant — the name of the brand profile or campaign you are referring to. Screenshots are welcome if they help explain the problem.
How do I report a billing issue?
Email support@hyxe.ai with the subject line 'Billing Issue' and include your account email. All billing questions are prioritised and resolved within one business day.
Can I request a feature or product improvement?
Yes. Use the contact form and select 'Feature Request' from the Subject dropdown. We review all feature requests and use them to inform our product roadmap.
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